hopscotch box

Frequently asked questions

What's inside the Hopscotch Box?

Each month you’ll receive a surprise full size product, which we have carefully curated for you. Your gift will come beautifully presented and wrapped, so it’s a real treat when you open it up — much better than another bill! You’ll also receive a hand personalised note explaining the story of your special item.

What makes the Hopscotch Box + different?

Each month you’ll receive everything you get in the Hopscotch Box, plus two additional surprise design led treats. When it’s your birthday month we’ll pop in a special extra gift to help you celebrate too.

Is delivery free?

Yes! Delivery within the UK is completely free. All boxes are sent using Royal Mail.

Delivery outside of the UK is charged at a flate rate of just £6.00 per box within Europe, and £8.00 per box for the rest of the world.

Can I get my box delivered to work?

Yes! Why not brighten up your work day and get it sent to your office instead of your home address.

When will my box arrive?

We’ll hand package, then dispatch your box so it arrives in the middle of the each month.

Can I cancel my subscription at anytime?

There’s no contract, and you’re free to cancel your subscription at anytime. Just log into My Account, go to your subscription page, then click ‘cancel’.

You can also pause your subscription temporarily by clicking ‘suspend’. To re-start, just visit the same page and click ‘resume’.

When will I get charged?

We’ll take your first payment on the day you start your subscription. To keep things simple, you’ll be charged on the same day every month. If you ever need a reminder, just visit the subscription page in My Account, which will give your next payment date.

Can I buy a subscription as a gift?

Yes! Our subscription boxes make ideal gifts for special friends and family. At checkout, just enter their name and address in the shipping section, and choose the ‘it’s for somebody else’ option.

Don’t forget, you can cancel the subscription at anytime — so you can easily gift a six, nine or twelve month subscription.

How much does it cost?

Hopscotch Box costs £16 each month, including free UK delivery.

Hopscotch Box + costs £24 each month, including free UK delivery.

How do I subscribe?

Visit our subscriptions page, and choose a box at the bottom of the page. You’ll be directed straight to checkout where you can enter your billing and delivery information. Then sit back and look forward to receiving your first box!

Can I order other products at the same time?

You can order other products alongside your Hopscotch Box, but these items will be dispatched at the same time as your first box. If you want these items to arrive sooner or to a different address, we recommend making a separate order.

Do I have to manually re-order every month?

No, each month we’ll renew your subscription and authorise payment so you don’t have to worry.

Do you deliver outside of the UK?

Yes! We deliver globally — just choose your destination country at checkout! Delivery is charged at just £6.00 within Europe, or £8.00 for the rest of the world.

How can I update my address?

Just log in to My Account, view your subscription, and click ‘change address’ at the top of the page.

Can I use a debit or credit card?

Yes! You can use any major debit or credit card at checkout for our subscription products.

When you create your account at checkout, your payment card details will be saved so we can automatically process your payment each month.

No sensitive data is transferred to or stored on our website or server — all sensitive information is handled securely by Stripe, our secure payment processing partner.

Can I change my payment card at any time?

Yes! If you pay by credit or debit card, you can view, delete and change your payment card information at any time on your my account page.

Can I use PayPal?

Yes! If you have a PayPal account, just choose the PayPal option at checkout.

At the end of checkout, we’ll direct you to PayPal where you review and finalise your order. Once you’ve finished, you’ll be directed back to to our website where you’ll see an order confirmation page. You’ll also receive a confirmation from PayPal.

How can I log in to my account?

Visit your account by clicking here, or click the ‘My Account’ link in the footer of every page.

What if I want to return my box?

As each subscription box is made to order each month, we’re unable to accept returns for Hopscotch Box or Hopscotch Box +. In the unlikely case that any item arrives damaged or faulty, we’ll send you a replacement item, in line with our standard returns policy.

How can I contact Hopscotch?

If you have any questions, just email us at info@hopscotchlondon.com

How do I start my subscription?

Visit our subscriptions page, and choose a box at the bottom of the page. You’ll be directed straight to checkout where you can enter your billing and delivery information. Then sit back and look forward to receiving your first box!